Store Policy

Terms and Conditions

Terms and Conditions for TearBox

Effective Date: 24/06/2025
Website: www.tearbox.com
Business Owner: AA Opticians LTD

1. Introduction

These Terms and Conditions govern your use of the TearBox website and subscription service. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

If you do not agree to these Terms, you must not use our website or services.

2. Who We Are

TearBox is a trading name of AA Opticians LTD, registered in England and Wales.
Email: tearboxophthalmics@gmail.com

3. Eligibility

You must be at least 18 years old to use our services or place an order.

4. Our Products and Services

TearBox offers subscription boxes and individual products related to dry eye relief and eye health. Product descriptions, images, and pricing are provided on our website. We make every effort to ensure accuracy, but errors may occasionally occur.

All products are for personal use only and not for resale.

5. Subscriptions

a) Subscription Options:

We offer rolling monthly subscriptions and other packages. By subscribing, you agree to recurring payments until you cancel.

b) Billing:

Your chosen payment method will be charged at the frequency stated (e.g. monthly). Prices include VAT (if applicable), and shipping costs are shown at checkout.

c) Cancellation:

You may cancel your subscription at any time via your account or by emailing us. To avoid being charged for the next box, cancellations must be made at least 7 days before the next billing date.

d) Changes:

We reserve the right to change prices or subscription offerings.

6. Order Process

When you place an order, you will receive an order confirmation email. This does not signify acceptance — a contract is formed only when we dispatch the goods. We reserve the right to reject or cancel any order for any reason.

7. Delivery

We deliver to UK addresses. Orders are typically dispatched within 2–4 working days of payment and delivered by Royal Mail or courier services.

Delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control (e.g. postal strikes, weather).

8. Returns and Refunds

You may cancel an order within 14 days of delivery in accordance with the Consumer Contracts Regulations 2013.

Products must be unopened, unused, and in original condition. You are responsible for return postage unless the product is faulty or incorrect.

To request a return, email us at tearboxophthalmics@gmail.com. Refunds are processed within 14 days of receiving returned goods.

Please note: Due to hygiene reasons, we cannot accept returns on opened or used products unless faulty.

9. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of TearBox or its licensors. You may not use, copy, or reproduce any part without our express written permission.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential loss arising from the use of our products or website, except where required by law.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Medical Disclaimer

Our products are intended to support eye comfort but do not constitute medical advice. Always consult a healthcare professional before starting any new treatment, especially if you have an existing eye condition.

12. User Accounts

You are responsible for maintaining the confidentiality of your login details. We reserve the right to suspend or terminate accounts suspected of fraudulent or abusive activity.

13. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, pandemics, war, strikes, or service disruptions.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site or services after changes indicates acceptance of the new terms.

16. Contact Us

If you have questions about these Terms and Conditions, please contact:

TearBox
Email: tearboxophthalmics@gmail.com

Privacy & Safety

TearBox – Terms and Conditions

Last updated: 24/06/2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the TearBox subscription service (the "Service") operated by TearBox ("we", "us", or "our").

By subscribing to or using TearBox, you agree to be bound by the following terms.

1. Subscription Overview

TearBox provides a recurring delivery of dry eye care products on a subscription basis. The frequency, contents, and pricing of the box are stated on our website at the time of purchase.

2. Eligibility

You must be at least 18 years old to use this service. By subscribing, you confirm that the information you provide is true and accurate.

3. Medical Disclaimer

TearBox does not provide medical advice. Our products are intended to support general eye comfort and wellness, not to diagnose, treat, cure, or prevent any disease. Please consult your optician or healthcare provider before using any new eye care product.

4. Payments and Billing

Subscriptions are billed automatically on a monthly basis until cancelled.
Prices are inclusive of VAT.
Payment methods accepted are listed at checkout.
We reserve the right to change pricing.

5. Shipping and Delivery

TearBox ships to UK addresses
Estimated delivery times are provided but not guaranteed.
We are not responsible for delays due to courier issues or incorrect address entry.

6. Cancellations and Refunds

You may cancel your subscription at any time via your online account or by contacting us.
To avoid being charged for the next cycle, cancellations must be made 7 days before the renewal date.
Refunds are only issued for defective or incorrect items. We do not refund for change of mind or partially used products.

7. Returns

Due to the nature of our products, we do not accept returns unless the product is faulty or damaged.
Contact us within 7 days of receiving your order for assistance with any issues.

8. Intellectual Property

All content, branding, and logos associated with TearBox are the property of TearBox and may not be reproduced without written consent.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service following changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at:
📧 tearboxophthalmics@gmail.com
🌐 tearboxophthalmics.com

Payment Methods

- Credit / Debit Cards